John Randolph
429 Paris Colliers Road
Burgettstown, PA 15021
Home:  724.729.3424
john (at) randolphconsultingllc.com

OBJECTIVE: To increase client’s profit by using my professional consulting skills to meet the needs of the customer. Secure a position within a company that offers me the ability to excel. Provide potential clients with the option of contract work.

EMPLOYMENT:

01/09 – Present
Owner
Randolph Consulting LLC
Burgettstown, PA
www.randolphconsultingllc.com

Started consultation business as a spin off for the Integrated Deicing Services Milestone XProtect Corporate software project. Developed plan for expanding project to all airports in the IDS network. Expanded consulting business by adding the following websites:

11/06 – 12/08
Deicer / Consultant
Integrated Deicing Services
Pittsburgh, PA
www.deicingsolutions.com

Responsible for performing deicing and anti-icing safety procedures on aircraft preparing for take-off at Pittsburgh International Airport.  IDS utilizes “state of the art” deicing trucks with forced air and single operator features to reduce glycol consumption and operating costs.  In addition worked on the following projects:

Capture all audio communications at each deicing pad

• Researched, purchased and deployed a 4 channel voice activated digital audio recorder used to capture all audio communications between company employees, aircraft and airport agencies during daily 24/7 deicing operations for 5 company deicing pads. Developed all documentation, local operational procedures and training material including step by step multimedia instructions.

Capture video at each deicing pad

• Researched, purchased and deployed an IP based video capture system to monitor operations at Pittsburgh Pa and Detroit MI deicing pads using Milestone XProtect Corporate software – a powerful IP video management system designed for large-scale, mission-critical enterprise applications, supporting unlimited cameras, servers and users.

Setup an internal web portal for company operations

• Worked with the IT Administrator to research and setup a beta IDS web portal site using Windows SharePoint Services 3.0 to determine if the site is feasible to deploy across all IDS operations.

02/03 – Present
Website Owner/Executive Coordinator
Market America
Greensboro, NC

Independent Representative for Market America, a product brokerage and internet marketing company with $162 million in annual sales globally, offering customers the ability to shop at thousands of stores online.

04/05 – 11/06
Grounds Crew
West Allegheny School District
Imperial, PA
www.westasd.org

Responsible for maintaining grounds of 6 schools within the district and preparing all fields for sports events. Equipment used and maintained: eXMark diesel zero-turn mower, Toro diesel ground master mowers, Kubota tractor with spreader / plugger / roller, and fork lift for retrieving supplies from the warehouse.

01/05 – 03/06
Inbound / Outbound Call Center Rep
Dial America
Greentree, PA
www.dialamerica.com

Used product knowledge, HTML scripting systems, web research and customer service oriented selling skills to turn more inquiries into sales for our contracted clients. Clients include Bank of America and AdvantraRX.

1997 – 2002
Technical Writer/Graphic Artist/Trainer
Saegertown Manufacturing Corp
Saegertown, PA
www.smcmfg.com

Performed a number of different functions at SMC, a leading high volume cold-formed and finished components international parts supplier with certification in QS-9000, ISO 9002 and ISO 14001.

• Developed material regarding machine processes used by engineering teams for debugging and as training for machine operators.
• Developed simulators, manuals, and online training material for all plant floor machine processes.
• Became proficient in Adobe Photoshop, Illustrator, and Premiere on a high-end dual monitor / processor Matrox DigiSuite real-time digital editing system.
• Became proficient in Lotus Notes supporting the engineering department in writing operational procedures.

2001 – 2002
Graphic Artist
Xtraktor Tools
Saegertown, PA

Directed website development and oversaw artwork used in marketing and training materials for the Xtraktor brand tools product line, manufactured by SMC.

1984 – 1996
Director of Technical Support
Sound Entertainment, Inc.
Pittsburgh, PA

Worked in various technical capacities for an Original Equipment Manufacturer of computer based communication devices for physically challenged individuals.

• Managed and trained the technical support department.
• Coordinated the debugging stages of prototype systems and programs.
• Participated on design teams for new products and product revisions.
• Developed manuals and technical bulletins based on feedback from end users through engineers.
• Trained sales reps, vendors, speech pathologists, rehab specialists and end users.

1978-1982
Crew Trainer / Radar Operator
United States Air Force

Trained users in computerized radar console operations and assisted Weapons Director in controlling U.S. and NATO aircraft during active intercepts of unknown aircraft.

EDUCATION: Penn State, Associate Science Degree in Computer Systems

John Randolph
Randolph Consulting LLC

429 Paris Colliers Road
Burgettstown, PA 15021  USA

724.729.3424
john<at>randolphconsultingllc.com